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What are the store locations and what are the business hours?
Please refer to our Contact us section.
How can I contact Shopcitystyles?
You can contact us toll free 1-855-499-0076 (locally at (514) 499-0076) or email info@shopcitystyles.com. We will be happy to help!
Can I find items on the website at the store locations?
Everything you see on the site (and much more) is available in stores. Print out a picture of the item and bring it to one of our stores, a City Styles team member will be happy to assist you!
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How do I contact you for inquiries and comments?
You can call us toll free at 1-855-499-0076 (locally at (514) 499-0076) or by email at CustomerServices@ShopCityStyles.com(We will respond as quickly as possible!). It will be our pleasure to answer all inquiries. To find out more, check out our customer service section of the website.
Do you have online support?
Yes, we are available online. We can be reached via Shopcitystyles online chat customer service, e-mail and/or on social networks, such as Facebook and Twitter. All you have to do is choose your option!
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How to place an order? Nothing is easier!
- Create an account, this will provide us with all your necessary shipping and contact information.
- Browse through all our amazing merchandise!
- Add all items you wish to purchase to the shopping cart.
- Once you have completed your selection, proceed to the checkout section where you can choose your payment options and postage.
- An order confirmation will be provided to you via e-mail once your purchase.
Is it safe to order on your site?
YES! The SSL protocol (Secure Socket Layer, securing all exchanges on the Internet) is used for the full protection of the clients information during his passage through the ''shopping cart'' so that your information remains confidential.
How quickly will my order be shipped to me?
All orders will be shipped out within one business day, unless otherwise specified.
What currency are the prices listed on Shopcitystyles.com?
Depending on your choice, the listed prices are in Canadian (CND) or American (USD).
What forms of payment are accepted?
Visa, MasterCard, American Express, Interac, and PayPal.
Do I have to create an account to place an order?
An account must be created to place an order. You may change the information you have provided at any time.
I entered the wrong information when creating my account, how do I make corrections?
To edit the information on your account go to My Account and click on Edit Customer Info to make the necessary changes.
I have forgotten my password, can you help me?
Unfortunately, we do not have access to this information. By clicking on
"Forgot your Password?", an automatic response will be sent to your e-mail with your password.
How do I check the status of my order?
Sign onto your account and select the order number under Order History. The status of your order will be updated as we proceed with your order.
Can I make changes or cancel my order once completed?
Yes, as long as the package has not been sent. For any changes to your order, please contact us toll free at 1-855-499-0076 as soon as possible!
What happens if one of the items ordered is not in stock?
If an ordered item is currently out of stock we will contact you. You will be provided the option to replace the item with another item, let us see if it is available in our warehouse or have your money refunded.
Are there taxes on your products?
Taxes will be charged depending on which Province you reside. Taxes will not be charged on shipments to the United States.
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What are the shipping options available?
We ship all packaged with Canada Post.
Canada: Expedited Parcel, Xpresspost Priority Mail & Canada Post.
USA: Expedited Parcel Canada Post Xpresspost
Once my order is shipped, when should I expect to receive my order?
Canada:
Canada Post - Standard: 1-7 business days .*
Canada Post - Express: 1-3 business days .*
USA:
Canada Post - Standard USA: 6-14 business days .*
Canada Post - USA Express: 3-5 business days .*
* No delivery on weekends
Do you ship to my country?
Currently we only ship to Canada and the United States.
I will receive a confirmation for my order?
Once your order has been validated, an order confirmation will be provided via e-mail as soon as possible. Please ensure you have provided us with a valid e-mail address.
Will I receive a tracking number?
Yes, once your package has been sent, we will email you a tracking
number. You an also find the tracking number in your Order History.
Can I receive a package to a different address then my billing address?
No, we do not offer to ship to a different shipping address then the billing address to prevent any kind of fraudulent transactions.
What are the return policies for online orders?
For more information please refer to our Return Policy.
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 Version française
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CAD